Refund policy

If our software is not right for you, ask for your money back and we will send it. No form, no exit interview, no “have you tried”.

The short version

14 days, no argument. Email [email protected] within 14 days of your purchase and we will refund it in full.

We would much rather you told us why - it is the single most useful thing we get - but you do not have to, and the refund does not depend on it.

How to ask

Email [email protected] from the address you bought with, or open a ticket from your account. A person reads it. Refunds go back to the original payment method through Stripe, usually within a few days, though how quickly it appears is up to your bank.

What happens to your licence

A full refund revokes the licence. Your install will deactivate its paid features at its next licence check, normally within a day. That is not a punishment - it is what makes the refund a refund. Please take a backup before asking, as you would before any change.

Renewals

If a subscription renewed and you meant to cancel, tell us - we will refund the renewal and cancel it. You do not have to notice within any particular window; we would rather return money we were not owed than keep it on a technicality.

Cancelling a subscription yourself from your account stops the next charge and leaves your licence valid until the end of the period you already paid for. Nothing is refunded for cancelling, because nothing has been lost.

After 14 days

Write to us anyway. If the product is broken, or it never did what we said it would, we will fix it or refund it whatever the date says. The 14 days is a promise we always keep, not the limit of what we are willing to do.

Chargebacks

Please email us before disputing a charge with your bank. A chargeback costs us a fee and takes months to resolve, and it will get to the same place a one-line email gets to in a day.